Hospitality, a far-reaching business

The tourist industry is one of the most productive in Mexico, and in 2015, it made up 8.7% of the GDP. Do you know how to take advantage of it?

Imagine that after months of planning, you land in a heavenly destination, ready to enjoy a delicious and well-deserved vacation. Dressed in colorful bermuda shorts and a cool guayabera, luggage in hand and the hot sun's reflection shining on your dark sun glasses, you optimistically approach the reception, expecting to be assigned an oceanfront suite within minutes.

What happens when your room is not ready? At this point, different departments whose job is to leave the room spotless and have drinks and activities ready get involved in a simple PTT. Bell Boy, Front Desk, Housekeeping, Concierge, Butler and Security get moving, all of them hoping to offer the customer an unforgettable holiday. And how is this possible?

Radio communication makes sense in this kind of situation, and it meets the need for a reliable and robust system of good communication as a work tool, simplifying business operation and logistics so as to be able to focus on providing quality services. However, implementing each system entails different challenges, making the hotel industry a segment of great niche business opportunity, both because of its size and the type of activity growing in this area of Mexico, the state of Baja California Sur, which Comunicaciones Los Cabos has managed to strategically serve and respond to.

"We are facing a boom in the construction industry within the hotel business, and we hope it will keep up its pace for several more years. In the case of One & Only Palmilla and Golf hotel, the scourge of natural disaster Hurricane Odile in 2014, which severely affected the entire community of Los Cabos, both its flora and its infrastructure, opened up the opportunity for us to implement a first-class DMR digital communication system and become the spearhead in technology for the hotel industry here in Baja California Sur, and opening the door to other major projects such as Maravilla," explained Alfredo Villaseñor, CEO of Comunicaciones Los Cabos.

Alfredo Villaseñor, CEO of Comunicaciones Los Cabos at the door of his office.

Besides being one of Mexico's most important tourist centers, this area is known for having a high incidence of hurricanes from May to October of each year, when there is the possibility of facing a new phenomenon such as Odile in September 2014, which caused damages for more than 7,870 million pesos, and the area's classification as a disaster area, which has significantly marked the municipality's evolution and development, strengthening and increasing the expectations of all residents.

"Migration was very transparent, largely because we had the need for a radical transition after the impact of a hurricane. It meant totally renovating the equipment, practically starting from scratch, like a new implementation. We had maybe 15 or 20 analog radios, and all we did was switching to IP technology; this benefited us by giving us the opportunity to anticipate future regulations, which requires us to migrate to this system," said Marco Sainz, Director of IT and Special Projects at Hotel One & Only Palmilla, Los Cabos.

Hotel One & Only Palmilla in Los Cabos, Mexico

The implementation at Palmilla Hotel includes 350 PD706 terminals for the area of operation of the complex, 100 PD606 terminals to work at the golf course and PD786 devices for executives and senior staff. They point out that this design largely solves the problem of locating coworkers throughout the property's 27 holes.

"Palmilla has always been a technology innovator in the hotel industry in Baja California Sur. Based on that and offering a state-of-the-art digital radio solution that provides exceptional audio quality and GPS localization in the Golf Course staff equipment, we achieved user satisfaction. Palmillas had an analog system before, and considering IFETEL's digital migration regulations as well as the advantages of a digital radio system, they continue to be a step ahead of what might happen and avoid becoming obsolete. For us at Comunicaciones Los Cabos, it is very important to advise the customer. To give a satisfactory solution, we must meet the needs of the customer, the user, the friend, and from there, offer a comprehensive solution. "There are many vendors, but not so many consultants," stressed Villaseñor.

The integrator explained that this solution allows for easy management and monitoring of routes and activities, providing a map in real time where they can locate the different enabled devices, in addition to recording and keeping a timely track record, communications and specific policies such as establishing a virtual fence or setting up speed limits.

He described that, by implementing the radio communications network, together with its consoles and terminals, the facilities have an operation command center, which is monitored 24 hours from the control room.

Thus, the solution reinforces logistics tasks, but also supplements security operations through a centralized scheme. This allows us to have groups interconnected by means of a dispatch console, generate alarm and emergency warnings and help the user who may require it very quickly. In emergencies, response time is very important and this solution allows us to deal with any contingency in the shortest possible time.

It is in the management work where this comprehensive solution is more clearly appreciated, combining the implementation of infrastructure and terminals (hardware) which are in touch and controlled through a Smart Dispatch platform (software).

The management solution is built according to the ETSI DMR open standard, deploying a Client/Server structure and a modular design that offers a distribution and deployment platform of communication networks in a customized control center, designed for effective communication in professional settings.

Among its functions, the interface allows you to manage:

GPS, geofence, speed limits, tracking routes

Text messages


Private, group and general calls

Enable and disable radios

Open remote monitoring

Record all conversations

"We are very pleased with the solution. It is definitely something we try to do at the corporate level, and I think that this is part of it. As usual, we are the flagship of the luxury hospitality company, and obviously, if these systems work and have already been tested, they can be the cornerstone of a larger project," remarked Sainz.

The Article from Seguridad TI Magazine 2017 March/April Issue

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